Frequently Asked Questions (FAQ)
📦 How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes between 7–15 business days depending on your location in Europe.
🚚 Do you ship to the Netherlands and Europe?
Yes! We ship to the Netherlands and most European countries.
📍 How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can track your order anytime using our tracking page.
❌ Can I cancel my order?
You can request cancellation within 12 hours after placing your order. After this period, the order may already be in processing or shipping.
🔁 What is your return policy?
If your product arrives damaged, defective, or incorrect, please contact us within 7 days after delivery. We will gladly assist you with a replacement or refund.
📦 What if my order arrives damaged?
Please send us clear photos or videos of the issue. Our support team will analyze and provide a solution as quickly as possible.
💳 What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay and other secure payment methods available at checkout.
🔒 Is my payment information secure?
Yes. All payments are processed through secure and encrypted systems. We do not store your card information.
📩 How can I contact support?
You can contact us anytime at:
gustaviobezerra1@gmail.com
Our team usually responds within 24 hours on business days.
🐶 Are your products safe for pets?
Yes. All products are carefully selected to meet safety and quality standards for pets.